You can reach us by email at support@celley.net
Please include your full name and Order ID with your message.
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns for both defective and non-defective items under the following conditions:
Return Window
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Returns are accepted within 30 days of the delivery date.
Return Method
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All returns must be sent by mail. Unfortunately, we do not offer in-person returns.
Return Shipping
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Customers are responsible for the cost of return shipping and providing a return label.
Restocking Fees
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We do not charge any restocking fees.
Refunds
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Once we receive your return, please allow up to 7 business days for your refund to be processed and issued to your original payment method.
Defective Items
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If your item is defective, please contact our customer service before returning so we can assist you appropriately.
How to Start a Return
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Email our support team at [support@celley.net] with your order number and reason for return.
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You’ll receive return instructions and the return address.
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Send the item back using a trackable shipping method.
For any questions, feel free to contact us—we’re here to help!